Minerva does not operate as a traditional concierge service. We provide Private Office support, offering ongoing coordination, oversight and practical assistance. While we carry out many of the tasks commonly associated with concierge services, our approach is structured, continuous and relationship-based.
Concierge services are typically request-led and task-based. A Private Office provides ongoing involvement, ensuring that arrangements are not only made, but followed through and maintained over time. The difference lies in continuity, accountability and the broader scope of coordination.
Traditional concierge services are generally designed for the hospitality industry and suited for short stays. While Minerva’s model is designed for clients who are residents and second-home owners requiring continuity and local coordination, we can provide these services to a client for their guests, whether they are short-let or friends and family.
Yes. We handle reservations, appointments, procurement and general day-to-day matters. These are managed within a wider framework of organisation and oversight.
Yes. We work both directly with individuals and families, and alongside family offices, acting as a trusted point of coordination on the ground in the Cayman Islands.
Minerva provides access to a Private Office rather than a single individual. This ensures continuity, oversight and flexibility, with structured support that can adapt as needs evolve.
We can assist with sourcing and coordinating private staff where required, as well as overseeing their integration into the household. Our role focuses on coordination and continuity rather than recruitment as a standalone service.
Clients engage Minerva on a retainer basis. This allows us to allocate priority and capacity appropriately, ensuring consistent and responsive support over time.
